We've now resolved the incident. Thanks for your patience.


We have identifed a minor issue related to the mfa sms service provider which is currently causing delays in recieving MFA OTP messages via SMS. The provider Twilio is experiencing issues with SMS delivery and we hope to resolve the issue soon:

In the meantime, in case of an emergency please use the MFA rules section to populate the bypass rule for users who need access:

Began at:

Affected components
  • Cloud MFA
    • Ireland
    • Germany
    • North America