Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

The ICAP issue looks to be resolved and recovering. We have implemented a hotfix this morning which should further prevent the issue from occurring again as we investigate the root and prepare a root cause analysis. We thank you for your continued patience.

Identified

Unfortunately it appears that the ICAP issue has appeared again. User might see an error stating “Cloud communication error” and have trouble accessing the web. We apologise for the disruption and the error should be resolved shortly.

Recovering

We've fixed the core issue, and are waiting for things to recover.

Identified

There is an issue with Web Security connectivity on multiple regions. Engineers are responding to the issue and we apologise for the inconvenience

Investigating

There is an issue with Web Security connectivity on multiple regions. Engineers are responding to the issue and we apologise for the inconvenience

Began at:

Affected components
  • Web Security / CASB Inline
    • Global
    • Europe
    • North America
    • United Kingdom
    • UAE