Resolved

All systems with Sandbox level 2 are functioning as normal again. We apologise for any inconvenience caused.

Recovering

The sandoxing system is working again, however we are still seeing some occassional issues with some attachments. We are monitoring the situation and will continue to work towards full resolution. We apologise again for any inconvenience this is causing.

Updated

We are still seeing some issues with individual emails passing through the sandbox. Engineers continue to investigate. We apologise for any inconvenience.

Identified

Engineers have identified the cause of the issue, and are now implementing a fix. We apologise for any inconvenience caused.

Investigating

We are experiencing a new issue with the Sandbox level 2 service which is preventing it from scanning email attachments. all other virus engines, attachment checking and spam filtering is not affected. Engineers are investigating the cause of the service, and we should have further updates shortly. We apologise for any inconvenience caused.

Began at: