Resolved

We've now resolved the incident. Thanks for your patience.

The service is coming back online now

Recovering

We've fixed the core issue, and are waiting for things to recover.

After a failed attempt to reboot the node on the existing cloud host, the service has been migrated to a new cloud host and engineers are working to restore the service

The issue has been identified and is with a particular host at our cloud infrastructure provider. Engineers are currently working to restore connectivity and we expect to have further news shortly

Identified

We've confirmed there is a problem, we're working to resolve it.

Investigating

Unfortunately we are experiencing a third party hosting issue which means the USS Dashboard is temporarily unavailable (dashboard.clouduss.com). Other services are not affected.

Began at:

Affected components
  • Platform
    • ASE
    • API
    • Dashboard