We've now resolved the incident. Thanks for your patience.


We have identified the core issue and the service should be recovering. We will continue to monitor the service and issue further updates as necessary.

We again apologise for any inconvenience caused.


We are currently investigating an issue with the dashboard and API service that is causing all requests to throw a 500 Internal Server error. This is affecting the Dashboard and the Agent API service, resulting in an error being shown.

Agents may show a two or three red-dot error, however they should continue to filter. Filtering itself is not affected.

We apologise for this issue and we will be issuing a further update shortly.

Began at:

Affected components
  • Platform
    • Dashboard
    • API