Resolved
Resolved

We have now resolved the issue and are conducting a root-cause analysis and preparing a report to be sent shortly. We apologise for any inconvenience and thank you for your patience.

Recovering

Thank you for your patience. The core issue has been resolved and the error shouldn’t re-occur. Please do let us know if you are experiencing any lingering issues.

Identified

It appears the issue has re-occurred, However, the cause has been identified fully and is being resolved. Please bear with us

Recovering

The core issue has been resolved and the servers should be operational. We apologise for any inconvenience caused.

Identified

We apologise for any inconvenience caused. Our team is currently resolving some unforeseen connectivity issues on our ICAP clusters. The issue should be resolved shortly. In the meantime, the issue might manifest with a lack of internet access and/or a “Cloud connection error” message. Our apologies once again.

Began at:

Affected components
  • Platform
    • Dashboard
    • ASE
    • API