O2 have now fixed the issues with their network.


We've had a number of reports this morning of issues receiving SMS codes for people using the O2 network. On investigation using the O2 status page, we can see they are having a number of issues. We are monitoring the situation and will update here when things change.

If necessary, you can change users to using Soft Tokens instead in the meantime. To do this, enable soft tokens for the user in the Active Directory section of the USS Portal. Users will receive an email containing the next steps when this is done. For more info please see:

Began at:

Affected components
  • Cloud MFA
    • Ireland
    • Germany
    • North America