Resolved
Resolved

We've now resolved the issue with the UK Archive cluster. Thanks for your patience.

The backlog of emails has now been cleared and all user interface delays should be fully resolved.

Recovering

We have identified an issue on the UK Archive cluster which prevents users from viewing mail in the Archive interface. The emails are being ingested properly, the issue is purely related to viewing the mail.

A large unexpected queue of imported data has caused a backlog for the Process Units for searchability. Our development is actively engaged and is closely monitoring the situation to ensure continued stability. The backlog is currently being cleared and the issue should be fully resolved imminently

We apologise for the inconvenience

Identified

We have identified an issue on the UK Archive cluster which prevents users from viewing mail in the Archive interface. The emails are being ingested properly, the issue is purely related to viewing the mail. The issue has been escalated to the archive engineers and we are awaiting a resolution ETA

Began at:

Affected components
  • Compliant Email Archive
    • Europe
    • UK