Mac agent issues [Red icons- no connection]
We've now resolved the incident. Thanks for your patience.
The issue has been resolved and systems are recovering. The core issue related to a connection problem with our agent service. If the issue persists, please reboot the machine or right-click the agent icon and select “update Config”. If the issue doesn’t clear please contact support.
Thank you for your patience.
We are currently investigating an issue with the Mac version of the USS agent. We have had multiple reports of the agent icon turning red and preventing internet access as well as not accepting the password to be disabled. The issue is being investigated and resolved by our development team. We will update the status once the issue is recovering. We apologise for any inconvenience and thank you for you patience.
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